GET IN TOUCH
Questions, bugs, ideas or a race you would like added: email Paul, who makes PACA. Please include your iPhone and Apple Watch models and a screenshot if something looks wrong.
HELLO@THEPACA.APP
COMMON QUESTIONS
HOW DO I CONNECT APPLE HEALTH?
Open PACA and go to Athlete › Connected apps, then switch on Apple Health and allow access. To change what PACA can see later, open the Health app › Sharing › Apps › PACA.
HOW DO I CONNECT STRAVA?
Go to Athlete › Connected apps › Strava, sign in on Strava’s page and tap Authorize. To disconnect, switch Strava off in PACA, or remove PACA in Strava under Settings › My Apps.
PACA ISN’T ON MY APPLE WATCH
PACA for Apple Watch installs with the iPhone app. If it doesn’t appear, open the Watch app on your iPhone, scroll to Available Apps and tap Install next to PACA. Your watch needs to be paired, unlocked and on watchOS 11 or later.
HOW DO I SEND A PLAN TO MY WATCH?
In Routes, find your run and tap Send to Watch. A tick shows once your watch has it. On the watch, open PACA, tap Let’s Run and choose the run.
WHERE DOES MY FINISH ESTIMATE COME FROM?
From your evidence: a recent race you have confirmed, your training volume and pace from Apple Health and Strava, and the course itself, with every hill costed in. The Route screen shows what the estimate was based on and how confident it is. You can always set your own target time.
HOW DOES THE FREE RACE WORK?
Every new runner gets one race unlocked in full, free. After that, unlock races one at a time with a Race Pass, or every race with PACA Pro.
HOW DO I RESTORE OR CANCEL PACA PRO?
To restore, go to Settings › Membership › Restore Purchases. To cancel, use Settings › Membership › Manage Subscription, or your iPhone’s Settings › your name › Subscriptions, at least 24 hours before it renews. For refunds, visit reportaproblem.apple.com.
I FEEL UNWELL DURING A RUN
Stop and get help if you need it. To silence PACA at once, press and hold any watch screen: every alert goes quiet and your run keeps recording.
HOW DO I DELETE MY DATA?
PACA keeps your data on your iPhone and Apple Watch only, so deleting the app removes it. Runs PACA saved to Apple Health stay there until you delete them in the Health app. See our Privacy Policy for more.